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B6655644
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B6655644
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Answer 1 of I understand how the casino keeps track of you when using a card and playing the slots. I would like to know how they rate a person at a table.


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B6655644
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B6655644
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B6655644
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B6655644
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Max cash out:
$ 200

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B6655644
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B6655644
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Max cash out:
$ 200

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They lied to me about a bonus. Like some other comments on here, account verification is slow with no email confirmation of status. I am pleased to inform you that your ID, Proof of Address and Bank Card, have been verified by our Security department and your account has been updated accordingly. Overview Reviews About. They worth every cent. Now trying to withdraw you can only use easy eft which they ask for my bank pin. Kindest regards, Daniel D. I have emailed the UK gambling commission my feelings about this and I think that if it continues the way it is the online gambling companies will suffer a loss of business in the long run because people will get fed up and no longer gamble this way because of all the hassle involved in getting a payout. Hell no ways that I am giving out my pin. Enjoy the options and how quickly my winnings are deposited into my account. Horrible, horrible Casino. Which is absolutely out of order and in my eyes unprofessional. That is how it should be done. I won't lie but I have been winning endlessly and enjoying the fun games, friendly staff and compared to other casinos online this place is the best ever!!! Great casino paid out hassle free actually one casino where I win. I got told I would get an email so I waited for the email which read this Hello Lee, Daniel here on behalf of the Casino. If we need any further identification or information we will let you know via e-mail. Best Casino Best Casino alwsys good customer service. Great casino all ways have fun and… Great casino all ways have fun and gives you great deals. Great site but now awesome. Read 1 more review about Casino. Great games Great games, good wins and good times. I find this quite dishonest. I have started a petition to the UK gambling commission stating the above so if you feel as strongly as I do about this then please sign it at change. Best regards, The Casino. Our withdrawal time frames and verification procedures are displayed in our withdrawal policy on our website, although we do our best to process those as soon as possible. As a regulated company, we always follow the law and the guidelines set in the different territories we operate in. Fast forward 10 days or so since all my documents were emailed over and nothing. Never had this before from an online casino quite a pleasant surprise. As it stands You can deposit what you want but try to withdraw and you can be sanctioned with no real criteria. Great site great bonuses. If I hadn't have gone onto live chat I would have been none the wiser that my account was awaiting verification. The best online casino. If an online gambling company like Casino. What can I fault bad customer service taking 1 hour to sort a problem out the delay you and mess you about some more. If you want to join just be prepared this maybe happen to you to I wont make any more deposits to this site as I do not like bad service and 3 weeks to be paid at best. Online gambling companies like Casino. Please contact us at support casino. Hello Chris, We are sorry to hear you had a negative experience with us. After them taking 6 days which is only meant to take 3 days I kept being told that my account would be verified soon but I demanded it to be done on that day because they had already messed me about after 1 hour on chat they eventually agreed to it. They also asked to see a bank statement as you can see of transactions I made to them if I never made these transactions I would not of been able to gamble so again it just showed me they was wasting more of my time. Again, not even any kind of acknowledgement. I wanted a withdrawal but was told that i couldn't withdraw as they only offer 2 methods of withdrawal. Having already taken twice as long to verify my ID it was like they wanted to mess me around even more. Take note. The agent i chatted to cut me off and logged me off the site. If anyone would like to gamble here I believe you can win but 3 weeks to get a withdrawal processed is the worst have ever known and the customer service is too. Write a review. Enjoy the options and how quickly my… Enjoy the options and how quickly my winnings are deposited into my account. The place to play is Casino. At the weekend on Space Casino I registered - was told I needed to send a few documents over for verification - and within 10 minutes of them being sent I had an email back saying my account was verified. It must be done at source before you can make your first or next deposit. Extremely professional and attentive. Today I had opportunity to speak to… Today I had opportunity to speak to Renee. Email support is non existent, and the online agent support is quick but incumbent, often going around in circles or having to refer to another department with differing information relayed. I self excluded for 6mths through Gamstop because I was fed up with worrying if I was going to get my money when I won. Extremely professional and attentive Extremely professional and attentive.{/INSERTKEYS}{/PARAGRAPH} Never ever would I recommend this site and never ever will I be using them again. I was lied to. Try it out you will not go wrong. Back onto live chat and I get told they are 'busy' and they haven't been looked at yet. Apologies for any inconvenience, but we are unable to connect you to the casino at this time. That being said the standard time frame once the account is verified is business days. Hello Veno Govender, We have been in touch with you to provide further information on the matter, via the registered email address on your account. Please try again soon. Unable to make a cash out I wanted a withdrawal but was told that i couldn't withdraw as they only offer 2 methods of withdrawal. Reply from Casino. I normally make a deposit via Visa. I got this in response I have reviewed the account and I can see that the full verification was passed on the 12th. They didn't need all of the above when taking my money but looks like I'm going to have to pay just to get my winnings looking at these comments that's IF I even get them. However, please be advised that our relevant department also requires you to send us ID Holding - Holding your ID next to your face, and a Bank Statement showing the transactions made in the Casino. Thanks Thanks for the fun. Change KYC laws on deposit not withdrawal I self excluded for 6mths through Gamstop because I was fed up with worrying if I was going to get my money when I won. They had already seen my licence which is the only thing that is a document I am a person not a document so I did not see what additional document I was giving them here just a picture of me a human not a document. {PARAGRAPH}{INSERTKEYS}Great casino all ways have fun and gives you great deals. Filter by:. The reason being I think that if you have to do KYC checks they should be done before deposit not when you want to withdraw. We aim to provide our players with the best service and we look forward to seeing you again. Hi lee barford, We have been in touch with you to provide further information on the matter, via the registered email address on your account Should you need any further assistance, please contact us at support casino. Best Regards, The Casino. If it is done before deposit this will eliminate all this and the customer can then choose wether to submit the documents for scrutiny should they wish to proceed. We would like to review your situation further, but are unable to locate your account. Just like they take our money immediately they should refund and make options available. Should you need any further assistance, please contact us at support casino. She has been so wonderful and kind. You've already flagged this. I gave them what was asked for the want back on the site 5 days later again to ask what was happening with this. Today I had opportunity to speak to Renee. I understand they have terms and can ask for additional documents but what they asked for me holding my driving licence next to my face. Their withdrawal system is horrendous I don't have a driving licence or passport I also don't have my birth certificate at this time they want me to pay for my birth certificate and then send them that. I had written a previous post on here where I say they are blaming whats going on in the world covid19 for long times to check id. I'm kindly asking you to send the documents. Horrible Horrible, horrible Casino. Highly recommend trying Casino.