🔥 G Spa is the better choice at Foxwoods - Review of The Norwich Spa, Mashantucket, CT - Tripadvisor

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46 reviews of The Norwich Spa at Foxwoods "This review should actually be closer to stars, and this is definitely one of those days where I wish that was an.


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The Norwich Spa: G Spa is the better choice at Foxwoods - See 59 traveler They itemised the bill rather than put their package prices on so it was difficult to.


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I was told by a rude woman that email and text confirmations had been sent - they may have been but I never got them! On arrival at the spa, our first impressions were fairly good and we were given key cards for the locker rooms. The polish was so terrible that when I left, I told the women at the front desk how bad my pedicure was and they got the manager, who came and looked at how the polish was outside of the lines, on my skin, and you could see where she missed the second coat on some parts of my nails. That is my favorite part and nothing. The techs were nice and polite. There at one point 17 kids in the pool loud, splashing and jumping in the pool. I booked two spa packages for me and my husband as we live nearby and I wanted to treat him to a relaxing day together. Once again, they did not answer but they do always seem to return your phone call by the close of business day. There is a reason they say stick with what you know. Well, first upon check inn the woman who was checking us in was a bit aloof and came off rude. On to the massages, I had requested the treatments in the couples' room when I booked but this message had not got through. Felt like someone rubbed lotion on my body. Excellent Very good Average 9. Sailing Luncheon Cruise. It was anything but relaxing!!! We then had the facials booked in a completely different area of the spa. I left a message and someone did get back to me saying that the confirmation comes out a couple of days before your services. Quick View. All in all, not the experience I expected from a higher end spa and it left a slightly bitter taste in my mouth, which is a shame as the therapists were all very good. This year we decided to try Norwich Spa at foxwoods. She was not friendly at all, did not speak to me other than to bark out orders, and I got no massage at all! All our services were taken on time and our massages, facials and manicures were great too and really relaxing. Connecticut Coast Sunset Cruise. This package came with a 50 minute full My two friends and I arrived for a spa day on Sunday, January 19th. The woman never smiled once, never asked how I was doing, if I liked the color, and barked orders at me the whole time like "Feet up" "Feet down. Traveler rating. They eventually let us know that they did but I did have to call again for the actual email confirmation a day before our services. We decided to get away from the noise and try to order a light snack. Date of experience: January Ask travelgirlct about The Norwich Spa. Hard Rock Cafe Foxwoods. I guess it was the wrong weekend to come! Traveler type.{/INSERTKEYS}{/PARAGRAPH} Took my mother for a massage for her birthday, we had massage apt, so we figured we would go to pool get a drink and relax, not one lounge chair was open so we were going to hang outside and have a drink. When we went to check out, however, I had an issue with the bill. There was also some confusion when it looked like their nail tech was going to be out 6 weeks; we had just happened to call for something else and that is when they told us that they were trying to find a replacement. Massage therapist was very professional and I was very satisfied with my visit. We all had extensive all day Every year my friends do a spa day. Reviews Write a review. I was in shock.. See all 59 reviews. Finally, we both had pedicures, which were particularly good, with excellent attention to detail. No apology was offered, although email confirmation was finally received later that evening. There were numerous children running about, shouting and jumping in the pool, pre school children splashing about in the hot tubs, parents sleeping on the loungers all of these activities are allegedly not allowed! My big issue was there was no foot massage!!! I have had a much better experience at G-Spa and that is where I will continue to go. Overall, even though it was a bit difficult to reach them over the phone at times, we enjoyed our services immensely and would likely consider this spa again if we go back. Filter reviews. Poor Terrible 6. I have been to Norwich inn and day spa several times, I really like that one a lot better. I had an issue that I needed to speak to a supervisor about and I will say she was great she handled it with courtesy and professionalism. {PARAGRAPH}{INSERTKEYS}I purchased a express package for my girlfriends birthday. More Info. I tried this spa for the first time yesterday and I had the worst pedicure I have ever had! I knew in advance that children were allowed in the pool area during the day but expected someone would be on hand to check the area - they clearly were not. The service: We all got pedicures, mine was 70minute. I felt robbed. Reviewed January 12, Reviewed January 24, G Spa is the better choice at Foxwoods. My other issue is that I felt like we should have been warned that there was a family weekend happening and there could be a lot of children in the pool. I called room service and there was a 40 minute wait for 2 bloody Mary's. I called to book two 'on the go' packages, making no requests to change anything other than confirming that all the treatments swedish massage, express facial, pedicure per person would be suitable for me as I am 7 months pregnant. He asked if other than that, the service was ok, and I told him, no, that it was really bizarre. Sunday Brunch Cruise. There were a number of people behind the desk and a girl offered to show us where the locker room was and how they worked. A week later, I had not received any confirmation so called again. I was extremely disappointed, as I had to go home and re-do the polish myself. Review Highlights. A few days later we had not received the confirmation and I tried calling a couple of times and no one answered on a weekend. I don't think I will try it again. He ended up not charging me for the service, and giving me my promotional gift card back, and said he really wanted me to come back and try a different technician and he would note in my file not to book me with the same woman again. It was very nice they put us all in our own little room so we could all talk and be together that alone got them 3 stars. She had a hot stone massage which she loved. Good luck and enjoy! We ended up back in the spa and hung out and waited for our massages, there was no relaxation room or chairs to lounge in the spa area either. So, I was willing to put any initial frustration aside and simply enjoy our day at the spa. That was about it!! Had a great spa experience. Review of The Norwich Spa. Our experiences in the locker rooms were very different - in the men's room, my husband was warmly greeted and given a tour plus a razor later on when he requested this ; in the women's room, the lady on the desk barely stopped chatting to a colleague, who was sat playing on her phone, to pass me a robe. When we got there for our services on the day of, everything went great. The Norwich Spa. Again the therapist was great, although the same therapist did both treatments back to back rather than two therapists working at the same time in a couples' room, which I have experienced several times before and would have preferred. Log in to get trip updates and message other travelers. She did not give me a massage at all, just quickly applied lotion and then left me for 15 with the paraffin treatment on. We had hoped to spend some time before our treatments relaxing in the pool, but this was was far from a relaxing experience. I certainly had not done so and my husband had no idea which massage he had had as no mention was made during the treatment. The spa is very clean, staff is courteous and pleasant. Unfortunately, by the time we finally found someone who knew how to order food, and got a credit card out of a locket to pay for it they will only accept advance payments not payment on delivery or the option to put this on our bill , we discovered the wait time was over half an hour just for some veggie sticks and dips and we didn't have time to wait and eat before our massages. The issue I had however is my 70 minute pedicure was about 37 minutes. The therapists did move us into the couples' room straight away though the beds had not been preheated but it was not a major problem and the services were very good. Eventually a more senior staff member was called and said that the extra was because I had upgraded my husband's massage to a sports massage.